Chat: Displayed Date of last chat message is confusing
The chat sidebar displays the date of the last contact in the chat. Many of our users think this is the last-online date of the person displayed.
How could it be improved? Is the date necessary at all?
It is really confusing. I think it has to do with what we are used to on WhatsApp. WhatsApp has a different date arrangement in place and the way it‘s shown. For example it‘s right to the user and also shows the date after a week. And doesn’t use the word „... ago“. It says time in last 24h, day in last week, date if that’s out of the range.