COYO: Ideas & Roadmap

Preview content in COYO update notification emails

In our user base, we have many freelancers etc. that are not on the platform all day long.
Currently, the notifications are too generic to help them decide whether they've missed something relevant.
Instead of

"Hey Susanne Bartel,

There is 1 update you have not seen, yet. You have:

1 new private message"

etc. it would be great to see at least a few more details like:
1 new WIKI page "namexyz" in space ABC from....

You could also show new timeline entries, at least the first few rows. Should be pretty straightforward to develop, right?

Let me know if you have questions re. this request.

34 votes
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    Susanne Bartel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    26 comments

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      • Guido Greger commented  ·   ·  Flag as inappropriate

        Just a sidekick: Notifications work great within this community platform...

        You see author, topic, content and even have a clickable link. Should be possible in Coyo also...

      • Guido Greger commented  ·   ·  Flag as inappropriate

        We urgently support this feature request.

        It was possible in Coyo 3 to see authors, topics of new entries. So our users, who are also not "always on", could easily decide, if a news is relevant to them and fire up Coyo.

        With the switch to Coyo 4 the detailed notifications are gone. It's a real big backdrop for us. We see a big decline in daily users since Coyo 4. One big reason seem to be the completely useless notifications.

        It should be possible to re-activate a feature which already existed - even though Coyo 4 is a completely new platform.

      • Susanne Bartel commented  ·   ·  Flag as inappropriate

        Thanks Sven, that's good news. Any chance to give us a rough idea - is it going to be weeks or months?

      • Steffen Knop commented  ·   ·  Flag as inappropriate

        A practical workaround could be to mention at least the names of workspaces and pages, where the news are from.

      • Tanja Welter commented  ·   ·  Flag as inappropriate

        the mail notifications should also show the contents of the respective information. Only the notifications without content do not bring any added value for us.

      • Tatsiana commented  ·   ·  Flag as inappropriate

        We need this feature too. At the present we have to dublicate important information per email.

      • Susanne Bartel commented  ·   ·  Flag as inappropriate

        Any news? Sorry but this is the #1 impediment for us. It basically kills the platform, as it is hard for non-full-time-users to follow what's going on, so they just switch off notifications altogether. It doesn't have to be beautiful.
        If this is not suitable for all customers, make it configurable.
        Thanks!

      • Alex Vukovic commented  ·   ·  Flag as inappropriate

        This is very important for us. In Coyo 3, there was a preview of the change, the reader of the email was able to decide whether to open it or not. Coyo 4 seems to be optimized to get more clicks in Coyo. But Coyo is not Facebook, we do not care about clicks. We care about optimizing information flow and reducing work to get information. The reduction of the email content from preview to nothing is a big increase in effort to get information and makes Coyo weak compared to other platforms like Confluence and Jira. Now the Confluence fans have an additional argument, why to move from Coyo to Confluence for all information sharing.

      • Julia Berghoff commented  ·   ·  Flag as inappropriate

        If it is possible to show more information about who sent me a private message and what the topic is, from the perspective of our users that would absolutely make sense. Our users have so little time, they will rather not open the message if they do not see who sent it.

      • Stefan commented  ·   ·  Flag as inappropriate

        Links in notification emails should directly have a link to the according page.
        For example a new article is posted in "News" then i should get a notification email with the link to the "News" page and not just the homepage.

      • Julia Berghoff commented  ·   ·  Flag as inappropriate

        Dear Susanne,
        thank you thank you thank you! I could not add one word. Just the same for us: WHO put WHICH TOPIC online on which SITE/WORKGROUP/FORUM? Otherwise frustrated users who see the notifications as spam as there is no value in this "surprise surprise, look what it is!". Talking notifications would give COYO a big plus in usage value - from our point of view. Thanks for a quick start!

      • Susanne Bartel commented  ·   ·  Flag as inappropriate

        Hi Sven,
        during the last weeks I talked a lot with our user base. We are more of a networked organization with more than 250 freelancing coaches / trainers and people employed in their "home" organizations".
        Notifications are really killing us! Users get annoyed by the notifications as they do not get any idea of what is going on, plus if the open the app they have trouble finding the info and always have this nagging feeling of missing something important. This is severely impacting the usefulness of the platform.
        Yes, so what you suggested would be hugely helpful: " So, if I git it right it would be sufficient to display more information about the notifications and new posts (e.g. what kind of notifications, excerpt of the post, source of the post etc.)".
        For the private messages maybe add the sender ("You have 3 messages from Max Müller").
        If this is not meaningful for all of your customer segments, make it configurable.
        We'd be really happy if you could start working on that quickly.
        :)
        Susanne

      • Steffen Knop commented  ·   ·  Flag as inappropriate

        Thank you!

        Regarding the private messages I think its ok. There is also the possibility to implement the app with push-notifications.

        Regarding the overall solution there could be many ways. A possibility could also be to implement push-notifications not only for private messages in the app. But both should show the content or a preview of it.

      • Steffen Knop commented  ·   ·  Flag as inappropriate

        When we decided for Coyo we were told that notifications in Coyo 4 will work like in Coyo 3. Now its different and this is not what we need.

        The result in a typical dialogue:
        User: "I have not seen this and this."
        "Why?"
        User: "I have switched off e-mail notifications. Useless."
        "And browser notifications?"
        User: "Getting on my nerves. Switched off."

        Coyo works only if its always on. Please provide working notifications for user not being always on. Otherwise Coyo will fail in our company.

      • Julia Berghoff commented  ·   ·  Flag as inappropriate

        As discussed with Florian Lindenau and Felix Preuss: As an CIO association with 400 CIOs and over 800 IT managers we do urgently need notifications with author/topic/place. We are not in the position to force our members to actively use the plattform instead of using emails, we are a service provider to them. They read their notification and then decide whether to read the full article on Coyo. If the notification does not contain any information they will NOT use the plattform anymore because of their really scarce time. Long term consequence will be a massive loss of users for Coyo for us.

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