I suggest…

Preview content in COYO update notification emails

In our user base, we have many freelancers etc. that are not on the platform all day long.
Currently, the notifications are too generic to help them decide whether they've missed something relevant.
Instead of

"Hey Susanne Bartel,

There is 1 update you have not seen, yet. You have:

1 new private message"

etc. it would be great to see at least a few more details like:
1 new WIKI page "namexyz" in space ABC from....

You could also show new timeline entries, at least the first few rows. Should be pretty straightforward to develop, right?

Let me know if you have questions re. this request.

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Susanne Bartel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • MBR commented  ·   ·  Flag as inappropriate

    This feature would also be very important to us as it would push user engagement with the platform.
    Is there any update on a timeline?
    Thanks in advance!

  • Susanne Bartel commented  ·   ·  Flag as inappropriate

    Any updates?? It is in "Planned" state for a quarter now.
    It is really important, and should be straightforward to implement. No need for fancy!

  • Susanne Bartel commented  ·   ·  Flag as inappropriate

    Hi there, happy new year :)
    Any news on this request? It is really really urgent!
    We don't need anything beautiful, just a few more words for starters. Happy to beta test whatever you come up with, or explain this further if needed. Am based in Hamburg and could even drop by :)
    Thanks and cheers,
    Susanne

  • Guido Greger commented  ·   ·  Flag as inappropriate

    Just a sidekick: Notifications work great within this community platform...

    You see author, topic, content and even have a clickable link. Should be possible in Coyo also...

  • Guido Greger commented  ·   ·  Flag as inappropriate

    We urgently support this feature request.

    It was possible in Coyo 3 to see authors, topics of new entries. So our users, who are also not "always on", could easily decide, if a news is relevant to them and fire up Coyo.

    With the switch to Coyo 4 the detailed notifications are gone. It's a real big backdrop for us. We see a big decline in daily users since Coyo 4. One big reason seem to be the completely useless notifications.

    It should be possible to re-activate a feature which already existed - even though Coyo 4 is a completely new platform.

  • Susanne Bartel commented  ·   ·  Flag as inappropriate

    Thanks Sven, that's good news. Any chance to give us a rough idea - is it going to be weeks or months?

  • Steffen Knop commented  ·   ·  Flag as inappropriate

    A practical workaround could be to mention at least the names of workspaces and pages, where the news are from.

  • Tanja Welter commented  ·   ·  Flag as inappropriate

    the mail notifications should also show the contents of the respective information. Only the notifications without content do not bring any added value for us.

  • Tatsiana commented  ·   ·  Flag as inappropriate

    We need this feature too. At the present we have to dublicate important information per email.

  • Susanne Bartel commented  ·   ·  Flag as inappropriate

    Any news? Sorry but this is the #1 impediment for us. It basically kills the platform, as it is hard for non-full-time-users to follow what's going on, so they just switch off notifications altogether. It doesn't have to be beautiful.
    If this is not suitable for all customers, make it configurable.
    Thanks!

  • Alex Vukovic commented  ·   ·  Flag as inappropriate

    This is very important for us. In Coyo 3, there was a preview of the change, the reader of the email was able to decide whether to open it or not. Coyo 4 seems to be optimized to get more clicks in Coyo. But Coyo is not Facebook, we do not care about clicks. We care about optimizing information flow and reducing work to get information. The reduction of the email content from preview to nothing is a big increase in effort to get information and makes Coyo weak compared to other platforms like Confluence and Jira. Now the Confluence fans have an additional argument, why to move from Coyo to Confluence for all information sharing.

  • Julia Berghoff commented  ·   ·  Flag as inappropriate

    If it is possible to show more information about who sent me a private message and what the topic is, from the perspective of our users that would absolutely make sense. Our users have so little time, they will rather not open the message if they do not see who sent it.

  • Stefan commented  ·   ·  Flag as inappropriate

    Links in notification emails should directly have a link to the according page.
    For example a new article is posted in "News" then i should get a notification email with the link to the "News" page and not just the homepage.

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