Preview content in COYO update notification emails
In our user base, we have many freelancers etc. that are not on the platform all day long.
Currently, the notifications are too generic to help them decide whether they've missed something relevant.
"Hey Susanne Bartel,
There is 1 update you have not seen, yet. You have:
1 new private message"
etc. it would be great to see at least a few more details like:
1 new WIKI page "namexyz" in space ABC from....
You could also show new timeline entries, at least the first few rows. Should be pretty straightforward to develop, right?
Let me know if you have questions re. this request.
This issue is planned and we will start developing it as soon as we can free up resources for that task. Unfortunately there are a few other items with a higher priority on our table right now. We’ll keep you posted about the progress.
Hi Sven any update?? Patience is really running out! It feels a bit our customer segment is not in the focus, looking at the latest integrations etc?
As stated before, nothing fancy needed, anything is better than this. I can get you complaints from 200 people if this helps...
If this is not suitable for all your customer orgs, just make it configurable in the settings.
Apologies but really losing my patience here. Also quite some other companies seem to really struggle with this. Happy to test early versions and provide feedback.
Also please!: We need the possibility to decide what kind of notifications get sent via mail.
In our case we'd only want people to get a mail when
- they were mentioned somewhere
- somebody commented on their post/blog
- they were invited to an event or workspace
Reason why: General "happenings" on coyo that are not quite as important, bother our users and they tend to ignore Coyo-update-mails. And we also send out our own newsletter anyways where we push interesting topics from the platform as a teaser. I believe many big companies do that too.
Philip Leddin commented
More details in the mail notification....there should be details like: -open messages, - open workspaces invitations
I can't really give you an update on a timeline, sorry. Unfortunately, there are still a few high priority topics to check until we can tackle this one.
I'll keep you posted.
This feature would also be very important to us as it would push user engagement with the platform.
Is there any update on a timeline?
Thanks in advance!
Any updates?? It is in "Planned" state for a quarter now.
It is really important, and should be straightforward to implement. No need for fancy!
Same for us, our number one wish in 2019!
Hi there, happy new year :)
Any news on this request? It is really really urgent!
We don't need anything beautiful, just a few more words for starters. Happy to beta test whatever you come up with, or explain this further if needed. Am based in Hamburg and could even drop by :)
Thanks and cheers,
Guido Greger commented
Just a sidekick: Notifications work great within this community platform...
You see author, topic, content and even have a clickable link. Should be possible in Coyo also...
Guido Greger commented
We urgently support this feature request.
It was possible in Coyo 3 to see authors, topics of new entries. So our users, who are also not "always on", could easily decide, if a news is relevant to them and fire up Coyo.
With the switch to Coyo 4 the detailed notifications are gone. It's a real big backdrop for us. We see a big decline in daily users since Coyo 4. One big reason seem to be the completely useless notifications.
It should be possible to re-activate a feature which already existed - even though Coyo 4 is a completely new platform.
Unfortunately rather month than weeks. I can't give you a timeline, yet, but I'll post any news here as soon as we can say when we are going to tackle this issue.
Thanks Sven, that's good news. Any chance to give us a rough idea - is it going to be weeks or months?
Steffen Knop commented
A practical workaround could be to mention at least the names of workspaces and pages, where the news are from.
Same for us, still a big issue which slows down user activity massively.
Steffen Knop commented
Any news here? 10 month ago the idea was reported... :(
Tanja Welter commented
the mail notifications should also show the contents of the respective information. Only the notifications without content do not bring any added value for us.
We need this feature too. At the present we have to dublicate important information per email.
Any news? Sorry but this is the #1 impediment for us. It basically kills the platform, as it is hard for non-full-time-users to follow what's going on, so they just switch off notifications altogether. It doesn't have to be beautiful.
If this is not suitable for all customers, make it configurable.
Hey Julia, I can't provide you with a date, yet. But we are aware that this is very important for you and we have this issue on our list.
Hi Sven, any news on that? We are getting asked about that from our users every week!